Help centre

How can we
help you?

Question as a visitor

Do I need an account to order tickets?

I ordered multiple tickets all in my name. Does this pose a problem?

I did not receive an email with tickets. Now what?

I lost my tickets or can’t find them anymore. Now what?

I ordered too many tickets. Can some of the tickets be refunded?

I can no longer attend the event. Can I cancel my order?

Questions as organiser

How much service costs do I pay?

I want to cancel my event. What about refunds?

Can I rent professional laser scanners to scan the tickets?

When will I be paid out?

I want to provide my business customers with an invoice for their purchase. Is this possible?

Couldn’t find your question?

Take a look at our page ‘Discover How it Works’. On this page, you may find more information regarding your question. You can contact us at any time via info@your-tickets.be. We usually reply within 24 hours.

How can we help you?

Question as a visitor

Questions as organiser

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